Privacy Policy

H & L Russel Privacy Policy


This privacy policy has been compiled to help those who are concerned with how their 'Personal Identifiable Information' (PII) is being used by H & L Russel Ltd. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise use your Personally Identifiable Information either via our website or directly.


What personal information do we collect from the people that register on our website or open and account with us?


When registering on our site*, or placing orders*, we may ask for your name, email address, address, phone number or other details. When making credit card payments via our ‘card not present’ service we will require the card holder details. (* Would not apply to companies except name. More so sole traders / partnerships especially if their business is based at their home address)


When do we collect information?


We collect information from you when you register on our site, place an order or pay by credit card.


How do we use your information?


We may use the information we collect from you when you register, place an order, respond to a marketing communication, or use certain other site features in the following ways:

       To allow us to better service you in responding to your customer service requests.

       To quickly process your transactions.



How do we protect your information?


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order to maintain the safety of your personal information.


When processing ‘card not present’ transactions, credit card details are input immediately into the credit card terminal and never recorded.



Do we use 'cookies'?


We do not use cookies for tracking purposes


Third-party disclosure


We do not sell, trade, or otherwise transfer to outside parties your Personal Identifiable Information.



Third-party links


We do not include or offer third-party products or services on our website.



Does our site allow third-party behavioural tracking?

We do not allow third-party behavioural tracking.



Data Protection


In with Data Protection we will take the following responsive action, should a data breach occur: We will notify you via email or telephone      Within 72 hours of the breach being found.


We collect your email address in order to:

       Send information, respond to enquiries, and/or other requests or questions.

       Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


We agree to the following:

       Not use false or misleading subjects or email addresses.

       Identify the message as an advertisement in some reasonable way.

       Include the physical address of our business or site headquarters.

       Honour opt-out/unsubscribe requests quickly.


If at any time you would like to unsubscribe from receiving future emails, you can email us at

[email protected] and we will promptly remove you from ALL correspondence.



Contacting Us


If there are any questions regarding this privacy policy, you may contact us using the information below.

H & L Russel Ltd

Russel House,

Hornsby Way,

Southfields Business

Laindon, Essex SS15 6TF


[email protected]

01268 889000

Last Edited on 2018-03-22

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